If your Sun Joe cordless lawn mower requires service or maintenance beyond the procedures provided in its operator's manual, contact Shop Joe Customer Support for assistance.
Have your complete model number + serial number available so the correct mower and service information can be identified.
Before Requesting Service
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Identify Your Complete Model Number
Locate the model number for your cordless lawn mower.
Sun Joe cordless mower models use different battery systems, components, and maintenance procedures, so the complete model number is important when requesting assistance.
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Locate the Serial Number
The operator's manuals for cordless mower models such as the 24V-X2-17LM and MJ24C-14-XR state that the model + serial numbers are located on a decal affixed to the mower housing or handle.
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Follow Only the Maintenance Instructions for Your Model
Refer to the operator's manual for your exact mower before performing maintenance or replacing parts.
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Request Service When Needed
If your mower requires service or maintenance that is not resolved by the procedures in the operator's manual, contact Shop Joe Customer Support for assistance.
Why Do I Need the Model + Serial Number?
Sun Joe cordless lawn mowers are available in different configurations. The current Shop Joe collection includes cordless lawn equipment using different battery systems and product designs.
Providing the complete model + serial number helps identify the correct product information and service guidance for your mower.
Before Performing Maintenance
Follow the safety and maintenance instructions in the operator's manual for your exact model before inspecting, cleaning, adjusting, or servicing the mower.
Cordless mower procedures can vary by model, including instructions for removing the battery or batteries and safety key before maintenance.
Check Your Product Manual
For complete maintenance, service, battery, blade, and safety instructions for your mower, visit the Shop Joe Product Manuals page and search using your complete model number.
Need Service or Maintenance Assistance?
If your cordless lawn mower requires service or maintenance beyond the procedures provided in its operator's manual, contact Shop Joe Customer Support. Have your complete model number + serial number available.