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What happens if I need to order replacement parts or check my order status?

Please contact Sun Joe® customer service at 1-866-766-9563 or email help@snowjoe.com. You can also order replacement parts online at snowjoe.com. If you provide your email at checkout, we will automatically send you order and shipping confirmations. 

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Still can’t find what you’re looking for? We’d love to chat! Our Shop Joe Care Team are here to help Monday through Saturday, 10am–6pm EST. After hours? Our virtual assistant Winter is always on standby to lend a hand. Prefer to talk? Call us at (866) 225-9723 between the hours of 10am and 6pm EST, Monday through Saturday. Please note: holiday hours may vary.