Chainsaw Troubleshooting
| Leaking Oil |
NOTE: It is normal for oil to seep from the saw when not in use. 🔵 To prevent seepage, empty the oil tank after each use. 🔵 When storing the unit for a long period of time (3 months or longer), be sure the chain is lightly lubricated; this will prevent rust on the chain and bar sprocket.Â
|
| Not Cutting |
Step 1 Â Inspect the chain is installed the correct way
Step 2 Inspect TensionÂ
Step 3Â Inspect for a bent bar
 Step 4 Check Tension, by rotating the chain around the bar by hand.Â
 Step 5 If you can't pull the chain easily by hand, loosen the tension |
| Sprocket Replacement | Unfortunately, Sun Joe does not currently have replacement sprockets available for the chainsaws. |
| File Size | Your Saw Joe Pole Saw uses an Oregon 91PX chain that is sharpened with a 5/32" sized file. |
| Oil Not Dispensing |
Our saws are equipped with a small hole that lubricates the chain with small drops of oil, the chain will not be lubricated as much or be as visual as a gas chain saw would be. If you would like to test your unit, please remove the bar, chain, and sprocket cover.Â
 Place a paper towel by the sprocket cover and let the unit run for 5 minutes. You should see drops of oil on the paper towel. |
| No Power |
ELECTRIC UNIT: (For Battery, please see below) Step 1: Check the Cord, check out your manual for specificationsÂ
Step 2:Â Check the chain tension
Step 3: If applicable Check the chain brake. Make sure the chain brake is disengaged, and pull it to position #1Â
Step 4:Â Check the oil level
Step 5:Â Hard Reset, push, and hold the safety lock button with your thumb, then squeeze the trigger with your fingers. Once the tool is running, release the safety lock button
 No Power Battery Powered UNIT:Â
Step 1:Â Check the chain tension
Step 2:If applicable Check the chain brake. Make sure the chain brake is disengaged, and pull it to position #1Â
Step 3:Â Check the oil level
Step 4:Â Hard Reset, push, and hold the safety lock button with your thumb, then squeeze the trigger with your fingers. Once the tool is running, release the safety lock button
|
