Repair Services & Support at Bliss Hammock

Bliss Hammock does not have an authorized physical repair center.
If your product is under warranty, call 866-225-9723 or email help@shopjoe.com for service.
If it’s out of warranty, we can help with parts, guidance, or upgrade options.
Local tool or small-engine repair shops may also be able to assist.

Step-by-Step

1. Check warranty status — Find your purchase date and proof of purchase.

   • Warranty coverage depends on when you bought your unit.

2. Contact warranty support — Reach out if still covered.

   • Call: 866-225-9723 (10 AM–6 PM EST, Monday through Saturday)

   • Email: help@blisshammocks.com

3. Get support for out-of-warranty products — Contact us even if coverage expired.

   • We help with parts identification, availability, and upgrade guidance.

   • Chat with our bot Winter anytime for quick answers.

4. Seek local service if needed — Since we don’t have an authorized repair center.

   • Many tool repair can help.

Troubleshooting Paths

• If your product is still under warranty → Call or email support for a claim.

• If warranty expired → Request parts guidance or recommendations.

• If repair is required → Visit a local tool 

• If unsure about next steps → Chat with Winter, our support bot.

FAQs

• Q: Do you have a repair center?
  A: No. We do not have an authorized physical repair center. Please contact support or a local service shop.

• Q: What if my product is no longer under warranty?
  A: We still support you with parts help, recommendations, and upgrade options.

• Q: How do I start a warranty claim?
  A: Call 866-225-9723 or email help@shopjoe.com with your proof of purchase.