Models Covered
24V-SS10, 24V-SS11, 24V-SS12, 24V-SS13
If your Snow Joe® cordless snow shovel isn’t turning on or stops during use, follow the steps below. Most issues can be resolved quickly and safely.
Before You Begin
For your safety:
Turn the unit OFF
Remove the battery
Wait for all moving parts to stop completely
Never attempt to clear snow or debris while the unit is powered on.
Important: Power Requirement
This snow shovel operates using a 24V Snow Joe® battery.
The unit will not operate unless the battery is fully inserted.
Issue: Snow Shovel Will Not Turn On
Step 1: Check Battery Installation
Remove the battery and reinstall it until it clicks into place
Make sure there is no gap between the battery and the unit
Step 2: Check Battery Charge
Press the button on the battery to check the charge level
If the battery is low, charge it fully before use
Step 3: Allow Battery to Reach Normal Temperature
Batteries stored in very hot or cold conditions may not work immediately
Allow the battery to rest indoors for 30–60 minutes before charging or using
Step 4: Use the Safety Switch Correctly
The snow shovel will only start when both controls are used together:
Press and hold the safety switch
While holding it, squeeze the ON/OFF trigger
Releasing the safety switch before squeezing the trigger will prevent the unit from starting.
Issue: Snow Shovel Starts, Then Stops
Make sure the battery is fully charged
Avoid forcing the unit through deep or compacted snow
Use slow, steady pressure while clearing snow
The snow shovel may stop automatically to protect the motor if it becomes overloaded.
Helpful Operating Tips
Store the battery indoors when not in use
Keep hands, feet, and clothing away from moving parts
Always direct snow away from people and property
Keep children and pets away from the work area
Still Need Help?
If your snow shovel does not operate after following these steps, stop using the unit and contact Snow Joe® Customer Support for assistance.
Have your model number available to help us assist you faster.