Snow Joe® 24V Cordless Snow Shovel Won’t Start or Stops Working

Models Covered

24V-SS10, 24V-SS11, 24V-SS12, 24V-SS13

If your Snow Joe® cordless snow shovel isn’t turning on or stops during use, follow the steps below. Most issues can be resolved quickly and safely.

Before You Begin

For your safety:

• Turn the unit OFF

• Remove the battery

• Wait for all moving parts to stop completely

Never attempt to clear snow or debris while the unit is powered on.

Important: Power Requirement

This snow shovel operates using a 24V Snow Joe® battery.
The unit will not operate unless the battery is fully inserted.

Issue: Snow Shovel Will Not Turn On

Step 1: Check Battery Installation

• Remove the battery and reinstall it until it clicks into place

• Make sure there is no gap between the battery and the unit

Step 2: Check Battery Charge

• Press the button on the battery to check the charge level

• If the battery is low, charge it fully before use

Step 3: Allow Battery to Reach Normal Temperature

• Batteries stored in very hot or cold conditions may not work immediately

• Allow the battery to rest indoors for 30–60 minutes before charging or using

Step 4: Use the Safety Switch Correctly

The snow shovel will only start when both controls are used together:

1. Press and hold the safety switch

2. While holding it, squeeze the ON/OFF trigger

Releasing the safety switch before squeezing the trigger will prevent the unit from starting.

Issue: Snow Shovel Starts, Then Stops

• Make sure the battery is fully charged

• Avoid forcing the unit through deep or compacted snow

• Use slow, steady pressure while clearing snow

The snow shovel may stop automatically to protect the motor if it becomes overloaded.

Helpful Operating Tips

• Store the battery indoors when not in use

• Keep hands, feet, and clothing away from moving parts

• Always direct snow away from people and property

• Keep children and pets away from the work area

Still Need Help?

If your snow shovel does not operate after following these steps, stop using the unit and contact Snow Joe® Customer Support for assistance.

Have your model number available to help us assist you faster.