Model Covered
X20-SNOW-5A
If your Snow Joe® cordless snow shovel does not turn on or stops during use, follow the steps below. Most issues can be resolved quickly without service.
Before You Begin
For your safety:
Turn the unit OFF
Remove the battery
Wait for all moving parts to stop completely
Never attempt to clear snow or debris while the unit is powered on.
Important: Battery Requirement
This model operates using a 20V ECOSHARP® lithium-ion battery.
The snow shovel will not operate unless the battery is fully inserted and charged.
Issue: Snow Shovel Will Not Turn On
Step 1: Check Battery Installation
Slide the battery into the battery compartment until it clicks into place
Make sure there is no gap between the battery and the unit
Step 2: Check Battery Charge
Press the battery’s charge indicator button
If one or no lights appear, fully charge the battery before use
Step 3: Allow Battery to Reach Normal Temperature
Batteries exposed to extreme cold or heat may not operate immediately
Let the battery sit indoors at room temperature for 30–60 minutes before charging or using
Step 4: Use the Safety Switch Correctly
The snow shovel will only start when both controls are used together:
Press and hold the safety switch
While holding it, squeeze the ON/OFF trigger
Releasing the safety switch before squeezing the trigger will prevent the unit from starting. This is normal and designed for safety.
Issue: Snow Shovel Starts, Then Stops
Make sure the battery is fully charged
Avoid forcing the unit through deep, wet, or compacted snow
Use steady forward pressure rather than pushing too quickly
The unit may shut off automatically to protect the motor if it becomes overloaded.
Helpful Operating Tips
Clear snow in shallow passes when possible
Direct snow away from people, vehicles, and buildings
Store the battery indoors when not in use
Remove the battery before storage or adjustments
Still Need Help?
If the snow shovel does not operate after following these steps, stop using the unit and contact Snow Joe® Customer Support.
Have your model number (X20-SNOW-5A) available to help us assist you faster.