Models Covered + Power Type

This article applies only to the following corded handheld electric chainsaws.

Before You Troubleshoot

Saw Will Not Start — All Covered Models

1. Disconnect Before Inspection

   Unplug the saw. Check the power cord, plug, and extension cord for visible damage. Do not use damaged electrical equipment.

2. Confirm the Power Source

   Check that the outlet has power and that the extension-cord connection is secure. Use an extension cord appropriate for outdoor power tools as specified in the model manual.

3. Inspect for Obstructions

   With the saw unplugged, check for obvious damage or a jammed chain. Do not attempt to operate a jammed or damaged saw.

4. Follow the Model Starting Procedure

   After the saw is fully assembled and all guards are in place, use the safety switch and trigger according to the exact model manual.

5. Stop if the Problem Continues

   If the saw still will not start, unplug it and contact Shop Joe Customer Care.

Chain Brake — SWJ700E and SWJ701E Only

1. Verify the Model

   Confirm the label reads SWJ700E or SWJ701E. Shop Joe identifies these models as having a safety handguard with kickback-brake function.

2. Consult the Correct Manual

   With the saw unplugged, follow the operator’s manual for the model’s chain-brake position and inspection procedure. Do not force the guard or defeat the brake.

3. Stop for Damage or Failure

   If the handguard or brake appears damaged, does not operate as described in the manual, or the saw still does not start, stop using the saw and contact Customer Care.

Chain Moves but Does Not Cut Properly

1. Disconnect Power

   Unplug the chainsaw and allow the chain to stop.

2. Inspect the Cutting Components

   Check for obvious dullness, damage, incorrect chain orientation, or a damaged guide bar.

3. Check Model-Specific Tension

   Follow the exact model’s operator manual for chain tension and chain orientation. Do not use another model’s chain dimensions or adjustment procedure.

4. Escalate if Necessary

   Do not continue using a damaged, dull, or improperly tensioned chain. Contact Customer Care if the issue cannot be resolved using the manual.

Leaking Oil

1. Inspect the Oil Reservoir

   Unplug the saw and allow the chain to stop. Check the oil cap, reservoir, and visible exterior for cracks, looseness, or oil residue.

2. Check Filling and Storage

   Use only the bar-and-chain oil specified for the model. Follow the manual for filling and storage; do not overfill.

3. Escalate Persistent Leakage

   If oil continues leaking after the cap and reservoir are checked, stop using the saw and contact Customer Care. Do not open the oil pump or internal housing.

Not Cutting Properly

1. Inspect Chain Condition

   Unplug the saw. Check for a dull, damaged, or incorrectly oriented chain and visible guide-bar damage.

2. Check Chain Tension

   Use the exact model manual for the chain-tension procedure. Do not operate a loose, excessively tight, or damaged chain.

3. Check Lubrication

   Confirm the reservoir has the specified bar-and-chain oil. Do not continue cutting if the chain is not receiving lubrication.

4. Seek Assistance

   If cutting performance remains poor after manual-approved checks, stop use and contact Customer Care.

Sprocket Replacement or Suspected Drive Damage

1. Stop and Unplug

   If the chain slips, jams, or makes unusual grinding noises, release the trigger and unplug the chainsaw.

2. Inspect Without Operating

   With the chain stationary, check for obvious external chain or bar damage. Do not operate the saw with covers removed.

3. Request Model-Specific Service

   Sprocket inspection or replacement must follow the exact model manual and applicable service instructions. If damage is suspected or the procedure is unclear, contact Customer Care rather than attempting unverified disassembly.

Oil Not Dispensing

1. Check Oil Level

   Unplug the chainsaw and inspect the oil level and oil cap. Refill only with the lubricant specified in the model manual.

2. Inspect for Visible Blockage

   With the saw unplugged, check for visible sawdust buildup around accessible bar and chain areas. Follow the manual for any permitted cleaning.

3. Use the Manual’s Lubrication Check

   Use only the fully assembled, model-specific oil-delivery check described in the operator manual. Never run the motor with the bar, chain, or protective covers removed.

4. Stop if the Chain Remains Dry

   If lubrication cannot be confirmed, do not continue cutting. Contact Customer Care.

Official Product Pages and Manuals

Use the model number on the saw label to select the correct product information. Refer to the exact model manual before adjusting the chain, performing lubrication checks, or inspecting safety features.

• SWJ698E: Official product page
• SWJ699E: Official product page | Official operator’s manual
• SWJ700E: Official product page | Official operator’s manual
• SWJ701E: Official product page | Official operator’s manual

Still Need Help?

If the chainsaw still does not operate correctly, stop using it and contact Shop Joe Customer Care. Have the model number, serial number, and a description of the issue available.

For assistance, Shop Joe Customer Care can help.