24V-SS13-CT Cordless Snow Shovel Snow Joe® 24V-SS13-CT Cordless Snow Shovel | Product Guide ❄️ Snow Joe® Product Guide13-Inch Clearing Width Up to 20-Ft Throw 2-Year WarrantyClear Snow Without the Cord.The Snow Joe® 24V-SS13-CT Cordless Snow Shovel is a lightweight, tool-only snow-clearing solution for quick pickups on decks, steps, patios, and sidewalks. It clears a 13-inch wide by 6-inch deep path and throws snow up to 20 feet.⚡ 400 W Motor ❄️ Moves Up to 300 lbs/min 🔋 Battery + Charger Sold SeparatelyMeet the 24V-SS13-CT Key Components🤲Upper handle — main grip area with start controls▶️Safety switch + ON/OFF switch — two-step start control🔩Upper, middle, and lower poles — connect to form the snow shovel handle🧰Pole knobs + bolts — secure the pole assemblies together✋Auxiliary handle — adjustable support handle for comfort and control❄️2-blade paddle auger — clears and throws snow from the shovel housing🧊Scraper bar — helps clear snow close to paved surfaces🔋Battery compartment — accepts compatible 24V IONMAX™ batteriesTechnical SpecificationsSpecification24V-SS13-CTProduct TypeCordless snow shovelBest UseQuick snow pickup on decks, steps, patios, and sidewalksPower TypeCordless 24V battery systemMotor400 WBattery Voltage Max24V DC max / 21.6V nominalCompatible Battery24V IONMAX™ lithium-ion battery systemRotor2-blade plastic paddle augerNo Load Speed1650 ± 10% rpmClearing Width13 in. / 33 cmDepth of Snow Cut6 in. / 15 cmThrow Distance Max20 ft / 6 mPlowing Capacity MaxUp to 300 lbs/minNet Weight13 lbs / 5.9 kgProduct Dimensions12.5 in. L x 14 in. W x 24.5 in. HWhat's in the BoxItem24V-SS13-CT Tool OnlyCordless snow shovel upper pole assembly✔Cordless snow shovel middle pole assembly✔Cordless snow shovel lower pole assembly✔Pole knob and bolt sets✔ 2 setsManual with registration card✔24V IONMAX™ lithium-ion batterySold separately24V IONMAX™ battery chargerSold separately💡 Tool Only reminder: This 24V-SS13-CT model does not include the battery or charger. Use a compatible 24V IONMAX™ battery and charger.Assembly🚫 Do not insert the battery until assembly is complete. Accidental starting can cause serious injury.1Step 1Connect the upper pole assembly to the middle pole assembly.›2Step 2Align the screw holes and insert the bolt through the poles.›3Step 3Secure the bolt with the pole knob and tighten.›4Step 4Connect the upper + middle pole assembly to the lower pole assembly.›5Step 5Install the second bolt and knob, then tighten securely.⚠️ Assembly note: Connect the upper pole and middle pole first. Carefully move the internal wiring to one side when inserting the bolt so the wiring does not interfere with assembly.Getting StartedInspect the area firstRemove stones, toys, doormats, wires, boards, and other objects that the rotor blades could pick up and throw.Charge a compatible 24V IONMAX™ batteryUse the battery indicator lights to check charge level. Charge the battery before use if needed.Insert the batterySlide the battery into the battery compartment until it clicks and locks into position.Adjust the auxiliary handleLoosen the auxiliary handle knob, move the handle to a comfortable position, and tighten the knob securely. Start the machinePush and hold the safety lock switch with your thumb, then squeeze the ON/OFF switch with your fingers. Once the machine starts, release the safety lock switch. Clear at a comfortable pacePush forward slowly enough to clear the path completely. Slightly overlap each pass for better results.Stop the machineRelease the ON/OFF switch. Wait for all moving parts to stop before lifting, inspecting, or servicing the unit.❄️ Operating tip: For best results, throw snow downwind. Angle the snow shovel slightly left or right to direct the discharge.⚠️ Surface reminder: This product is intended for paved surfaces. Do not attempt to clear snow from gravel or crushed rock unless carefully keeping the scraper bar clear of loose material.Maintenance & Care🚫 Always turn off the unit and remove the battery before cleaning, inspecting, servicing, storing, or transporting the snow shovel.1Check fasteners oftenInspect knobs, bolts, screws, and fasteners regularly to keep the unit in safe working condition.2Clear snow after useRun the machine for a few minutes after throwing snow to help prevent the rotor blades from freezing.3Use a clean-out tool for clogsNever use your hands to clear the rotor housing. Shut off the motor, remove the battery, wait 10 seconds, then use a clean-out tool.4Care for the battery and chargerKeep the battery and charger dry. Clean dust and debris from charger vents and contacts with compressed air.5Store indoorsRemove the battery and store the snow shovel indoors in a dry, locked location out of the reach of children.6No lubrication neededThe cordless snow shovel does not require lubrication. Bearings are lubricated at the factory for the life of the product.Troubleshooting GuideOnly perform the steps described below. If the issue cannot be resolved, contact Shop Joe customer support or an authorized service center.🔴 Unit Does Not StartPossible CausesBattery is not installed correctlyBattery is dischargedSafety lock switch was not pressed firstBattery protection system may have triggeredSolutionsSlide the battery into the compartment until it clicksCharge the battery before usePress and hold the safety lock switch, then squeeze the ON/OFF switchAllow the battery to cool if overheated before restarting🟡 Battery Will Not ChargePossible CausesBattery is not fully seated in the chargerBattery temperature is too hot or too coldCharger is not connected to the correct power supplySolutionsRemove and reinsert the battery into the chargerLet the battery return to the acceptable charging rangePlug the charger into a proper 120V AC outletContact support if the indicator lights do not come on🟡 Weak Snow Clearing PerformancePossible CausesBattery charge is lowSnow is deeper than the recommended cut depthForward speed is too fastRotor housing may be cloggedSolutionsRecharge the batteryClear up to 6 inches of snow per passMove forward slowly enough to clear the path completelyTurn off the unit, remove the battery, wait 10 seconds, then clear with a tool🟡 Abnormal VibrationPossible CausesForeign object may have struck the rotorAuger, scraper bar, or internal parts may be damagedSolutionsStop the motor immediatelyRemove the batteryInspect the unit for damageDo not restart until any damage is repaired🟡 Snow Is Not Throwing FarPossible CausesBattery charge is lowSnow is heavy, wet, or compactedRotor housing is partially blockedSolutionsRecharge the batteryTake smaller passes and move more slowlyClear the rotor housing using a clean-out tool, not handsVideo GuideFrequently Asked QuestionsDoes the 24V-SS13-CT include a battery and charger?No. The 24V-SS13-CT is a Tool Only model. A compatible 24V IONMAX™ battery and charger are sold separately.Where is this snow shovel best used?This model is ideal for quick, cord-free snow pickups on decks, steps, patios, and sidewalks.How much snow can it clear in one pass?The 24V-SS13-CT clears a path up to 13 inches wide and up to 6 inches deep in one pass.Can I use it on gravel?This product is intended for paved surfaces. If operating near crushed rock or gravel, push down on the handle to keep the scraper bar clear of loose material that the rotor blades could throw.What optional accessories are compatible?Compatible optional accessories listed for this model include:24VBAT-LTE — 24V IONMAX™ 2.0 Ah lithium-ion battery24VBAT-LT — 24V IONMAX™ 2.5 Ah lithium-ion battery24VBAT — 24V IONMAX™ 4.0 Ah lithium-ion battery24VBAT-XR — 24V IONMAX™ 5.0 Ah lithium-ion battery24VCHRG-QC — 24V IONMAX™ quick charger24VCHRG-DPC — 24V IONMAX™ dual-port chargerSJCVR-13 — universal 13-inch snow shovel protective coverHow should I store the snow shovel off-season?Remove the battery and store the snow shovel indoors in a dry, locked place out of reach of children. Store the battery and charger at room temperature away from moisture. Recharge the battery every 6 months to about 60% capacity during off-season storage.