The Snow Joe 24V-SS12-XR-CVR 24V 12-Inch Cordless Snow Shovel with Bonus Cover is a battery-powered snow-clearing tool featuring a 500 W motor, 12-inch clearing width, and 24V IONMAX 5.0 Ah lithium-ion battery. Designed for convenient snow removal, it clears snow up to 6 inches deep and throws snow up to 20 feet. The package also includes a protective cover for the snow shovel.
This guide covers key components, technical specifications, included items, assembly, battery charging, operation, maintenance, troubleshooting, warranty coverage, and frequently asked questions.
Meet the 24V-SS12-XR-CVR
Key Components
The motor powers a two-blade paddle auger that moves snow through the 12-inch clearing path.
Includes a 5.0 Ah lithium-ion battery and compatible quick charger for cordless operation.
The auxiliary handle can be repositioned for a comfortable grip using the handle adjustment knob.
The angle control lever lets you direct snow discharge to the left or right.
A safety lock switch and on/off trigger work together to start the snow shovel.
The included cover helps protect the snow shovel while it is stored between uses.
Technical Specifications
| Model | 24V-SS12-XR-CVR |
|---|---|
| Brand | Snow Joe |
| Product Type | Cordless snow shovel with protective cover |
| Motor | 500 W |
| Battery Voltage | 24V maximum (21.6V nominal) |
| Battery Capacity | 5.0 Ah |
| Battery Model | 24VBAT-XR |
| Charger Model | 24VCHRG-QC |
| Charger Input | 120V AC, 60 Hz, 75 W |
| Charger Output | 26V DC, 2.2A |
| Maximum Charge Time | 2 hours 20 minutes |
| No-Load Speed | 2,200 RPM |
| Clearing Width | 12 inches (30.5 cm) |
| Maximum Snow-Cut Depth | 6 inches (15 cm) |
| Maximum Throw Distance | 20 feet (6 m) |
| Rotor | 2-blade paddle auger |
| Net Weight | 12.6 lbs (5.7 kg) |
| Gross Weight | 13.86 lbs (6.3 kg) |
| Dimensions (After Assembly) | 52 in. L x 13.38 in. W x 7.87 in. H |
| Warranty Coverage | 2-Year Limited Warranty |
| Owner's Manual | View Owner's Manual (PDF) |
What's in the Box
- Snow Joe 24V-SS12-XR-CVR cordless snow shovel
- Handle assembly
- 24V IONMAX 5.0 Ah lithium-ion battery (24VBAT-XR)
- 24V IONMAX lithium-ion charger (24VCHRG-QC)
- Protective cover
- Operator's manual
Assembly
The snow shovel requires the upper and lower poles to be connected before use.
- Inspect the components. Remove the snow shovel and handle assembly from the packaging and check for damage.
- Connect the poles. Slide the upper pole onto the lower pole.
- Secure the connection. Align the poles and twist the locking collar to secure them together.
- Check the assembly. Make sure the poles and handle are secure before installing the battery.
Important: Always remove the battery before assembling, adjusting, inspecting, or servicing the snow shovel.
Charging the Battery
The included battery is partially charged when supplied. Charge it before first use.
- Remove the battery. Press the push-lock buttons on both sides and slide the battery out.
- Prepare the charger. Connect the compatible 24V IONMAX charger to a suitable indoor AC outlet.
- Insert the battery. Seat the battery securely in the charger.
- Allow charging to complete. A fully discharged battery normally takes up to 2 hours 20 minutes to charge.
- Check the indicator. When the charger light turns green, the battery is fully charged.
- Remove the charged battery. Press the push-lock buttons and slide the battery out of the charger.
Charging temperature: Charge the battery in a dry, well-ventilated area between 41°F and 105°F (5°C to 40.5°C). Charging may be interrupted when the battery is too hot or too cold.
Battery safety: Use only compatible 24V IONMAX batteries and chargers. Do not charge a damaged battery or expose the battery or charger to water.
Getting Started / Operation
- Inspect the clearing area. Remove stones, toys, and other objects that the auger could throw.
- Install the battery. Slide the charged battery into its compartment until it clicks.
- Start the snow shovel. Push and hold the safety lock switch, then squeeze the trigger. Release the safety lock after starting.
- Clear the snow. Push forward at a comfortable pace, allowing the auger to clear the path.
- Adjust snow direction. Move the angle control lever right or left to direct snow discharge.
- Stop the snow shovel. Release the trigger and wait for the auger to stop completely.
- Remove the battery. Take the battery out after use and before cleaning or storage.
Operating tip: Throw snow downwind when possible and slightly overlap clearing passes. For deeper snow, remove up to 6 inches per pass and repeat as needed.
Adjusting the Auxiliary Handle
- Stop and disconnect. Release the trigger, remove the battery, and wait for the auger to stop.
- Loosen the handle. Turn the auxiliary handle knob counterclockwise.
- Adjust the position. Rotate the auxiliary handle to a comfortable angle.
- Secure the handle. Tighten the knob before reinstalling the battery.
Clearing a Clogged Rotor
Warning: Never place your hands inside the rotor housing to remove snow or ice.
- Turn off the machine. Release the trigger and remove the battery.
- Wait for the auger. Allow at least 10 seconds for the auger to come to a complete stop.
- Remove the obstruction. Use a clean-out tool, never your hands, to clear snow or ice.
- Inspect before restarting. Check for damage and reinstall the battery only when safe.
Maintenance, Care & Storage
- Before Maintenance: Stop the motor and remove the battery.
- Auger Inspection: Check the paddle auger, scraper bar, and housing for wear or damage.
- Cleaning: Remove snow and debris after use. Never spray water into electrical components.
- Lubrication: No additional lubrication is required. The bearings are lubricated at the factory.
- Battery Care: Keep battery contacts clean and dry. Use a dry cloth for the battery and charger.
- Storage: Remove the battery and store the snow shovel indoors in a locked, dry location away from children.
- Protective Cover: Allow the snow shovel to dry before fitting the cover for storage.
Troubleshooting
Snow Shovel Will Not Start
Possible Causes
- Battery is not properly installed.
- Battery charge is low.
- Safety switch and trigger sequence was not followed.
- Battery contacts may be dirty.
Solutions
- Insert the battery until it clicks.
- Check the battery indicator and recharge as needed.
- Hold the safety lock switch, then squeeze the trigger.
- Remove the battery and wipe contacts with a dry cloth.
Snow Shovel Stops During Operation
Possible Causes
- Battery charge is depleted.
- Motor may be overheating.
- Snow load may be excessive.
Solutions
- Recharge the battery.
- Remove the battery and let the motor cool for 5–10 minutes.
- Take shallower passes or reduce forward speed.
Snow Is Not Clearing or Throwing Properly
Possible Causes
- Snow or ice may be obstructing the rotor housing.
- Clearing speed may be too fast.
- The scraper bar may not be maintaining contact.
Solutions
- Stop the machine and remove the battery.
- Wait at least 10 seconds before clearing obstructions with a clean-out tool.
- Reduce forward speed and maintain proper scraper-bar contact.
Rotor Housing Is Jammed
Solutions
- Immediately stop the snow shovel and remove the battery.
- Wait at least 10 seconds for the auger to stop.
- Use a clean-out tool to clear the housing. Never use your hands.
- Inspect the auger for damage before restarting.
Snow Discharge Direction Cannot Be Controlled
Solutions
- Use the angle control lever to direct snow left or right.
- Stop the machine and remove the battery.
- Inspect and clear any snow or ice restricting the mechanism.
Battery Is Not Charging
Possible Causes
- Battery is too hot or too cold.
- Battery is not seated correctly.
- Charger or battery may require service.
Solutions
- Allow the battery to reach the recommended charging temperature.
- Check the AC connection and reseat the battery.
- Contact Shop Joe Customer Care if charging remains unsuccessful.
Frequently Asked Questions
What is the clearing width of the 24V-SS12-XR-CVR?
The snow shovel clears a 12-inch-wide path in one pass.
How deep of snow can it clear?
The maximum snow-cut depth is 6 inches per pass. Deeper snow can be cleared using multiple passes.
How far can the snow shovel throw snow?
The maximum rated throw distance is 20 feet. Actual performance varies with snow conditions.
What battery is included?
The package includes a 24V IONMAX 5.0 Ah lithium-ion battery, model 24VBAT-XR.
Is a battery charger included?
Yes. The package includes the 24VCHRG-QC lithium-ion charger.
How long does the battery take to charge?
A fully discharged battery normally charges in up to 2 hours 20 minutes when within the recommended temperature range.
Does the snow shovel require assembly?
Yes. Slide the upper pole onto the lower pole and secure the connection using the locking collar.
Can I adjust where the snow is thrown?
Yes. The angle control lever lets you direct snow discharge to the left or right.
Does this model include a protective cover?
Yes. The 24V-SS12-XR-CVR package includes a protective cover.
How do I clear a jammed auger?
Stop the snow shovel, remove the battery, and wait at least 10 seconds for the auger to stop. Use a clean-out tool, never your hands, to clear the obstruction.
Does the snow shovel need lubrication?
No additional lubrication is required. Its bearings are lubricated at the factory for the life of the product.
What warranty coverage does this model have?
The Snow Joe 24V-SS12-XR-CVR comes with a 2-Year Limited Warranty.
Need More Help?
If you need assistance with your 24V-SS12-XR-CVR's battery, charger, auger, protective cover, assembly, troubleshooting, replacement parts, or warranty coverage, Shop Joe Customer Care can help.