The Snow Joe 24V-SS14-XR is a 24V IONMAX cordless snow shovel with a 14-inch maximum clearing width, 10-inch maximum clearing depth, directional snow discharge and two wheels. The kit includes a 5.0 Ah battery, charger and universal 14-inch protective cover.
This guide covers product highlights, technical specifications, included items, assembly, charging, operation, maintenance, troubleshooting and frequently asked questions.
Meet the 24V-SS14-XR
Key Components
The operator’s manual specifies a 600 W brushed motor.
Clears up to 14 inches wide and 10 inches deep per pass.
Direct snow discharge up to 25° left or right of center.
Includes a 24V IONMAX 5.0 Ah lithium-ion battery and compatible quick charger.
Two wheels and an adjustable auxiliary handle are included.
Includes a universal 14-inch snow shovel protective cover.
Technical Specifications
| Model | 24V-SS14-XR |
|---|---|
| Motor | 600 W brushed motor |
| Battery voltage | 24V DC maximum; 21.6V nominal under typical load |
| Battery capacity | 5.0 Ah |
| Battery model | 24VBAT-XR |
| Charger model | 24VCHRG-QC |
| Charger input | 120V AC, 60 Hz, 75 W |
| Charger output | 26V DC, 2.2 A |
| Maximum charging time | 2 hours 20 minutes |
| No-load speed | 1,650 rpm |
| Maximum clearing width | 14 in. (35.6 cm) |
| Maximum clearing depth | 10 in. (25.4 cm) |
| Maximum throw distance | 20 ft (6 m) |
| Chute adjustment | 25° left and 25° right (50° total) |
| Net weight | 15 lb (6.8 kg) |
| Gross weight | 19 lb (8.67 kg) |
| Assembled dimensions | 15 in. L × 13.8 in. W × 56.5 in. H |
| Warranty | 2-year limited warranty |
| Product Manual | View the 24V-SS14-XR Operator’s Manual (PDF) |
The 24V rating is the maximum initial battery voltage without workload. Nominal voltage is 21.6V.
What’s in the Box
- Motor housing assembly
- Upper handle assembly
- Auxiliary handle assembly
- Pole knob and bolt kits (2)
- Wheels (2)
- Screws (4)
- Universal 14-inch snow shovel protective cover
- 24V IONMAX lithium-ion battery (24VBAT-XR)
- 24V IONMAX lithium-ion battery charger (24VCHRG-QC)
- Operator’s manual
Assembly
- Before use. Inspect the work area and remove stones, toys and other objects that the auger could pick up and throw. Inspect the shovel for damage.
- Connect the poles. Connect the upper pole to the middle pole first; align holes and secure with a bolt and knob. Then connect the combined upper/middle assembly to the lower pole and secure the second bolt and knob. Keep internal wiring clear of the bolts.
- Attach the wheels. Align the wheel brackets with the motor housing mounting holes and fasten using the supplied screws. Follow the operator’s manual illustrations for placement.
Charging the Battery
- Use the included compatible 24V IONMAX charger. The charger shows red while charging and green when fully charged. Maximum charge time is 2 hours 20 minutes in the normal charging temperature range.
Getting Started / Operation
- Start and stop. Slide the battery into its compartment until it clicks. Hold the safety lock button, then squeeze the ON/OFF trigger. Release the trigger to stop.
- Adjust the handle. Loosen the auxiliary handle knob, reposition the handle for comfortable operation, then tighten the knob securely.
- Aim the discharge. Stop the machine, remove the battery and wait for the auger to stop. Press down the chute direction control lever and turn it left or right. Adjustment is up to 25° either side of center.
- Clear snow. Push forward at a comfortable rate, slow enough to clear the path. Overlap passes slightly and direct discharge downwind when possible. For deeper drifts, use the sweeping motion described in the manual.
Clearing a Clogged Auger or Chute
- Release the trigger and remove the battery.
- Wait at least 10 seconds for all moving parts to stop.
- Use a clean-out tool, never your hands, to remove the obstruction.
Maintenance, Care & Storage
Check the shovel for loose, worn or damaged parts before storing. Remove the battery and keep the machine indoors in a dry, locked area away from children. Store the battery and charger at room temperature, protected from moisture. The manual recommends recharging the battery every six months to approximately 40%–60% during off-season storage.
Troubleshooting
Will not start
Solutions
Confirm the battery clicks into place and has charge. Hold the safety lock before squeezing the trigger. Wipe battery contacts with a dry cloth and check for corrosion.
Stops during operation
Solutions
Recharge the battery; if overheated, remove it and allow the motor to cool for 5–10 minutes. Reduce forward speed or take shallower passes.
Snow is not clearing or throwing
Solutions
Stop, remove battery, wait at least 10 seconds and clear the housing or chute with a clean-out tool, never your hands. Reduce speed.
Auger is jammed
Solutions
Stop, remove battery and wait at least 10 seconds. Clear only with a clean-out tool. Do not operate with a damaged auger.
Chute does not adjust
Solutions
Stop and remove the battery. Press the chute control lever down before rotating; gently clear ice or snow around the rotation area.
Battery will not charge
Solutions
Charge only within 41°F–105°F (5°C–40.5°C). Check charger connections. If the indicator fails to change as described in the manual, contact customer support.
Excessive vibration
Solutions
Stop immediately and remove battery. Inspect auger and visible fasteners; do not use with a damaged auger.
Foreign object struck
Solutions
Stop immediately, remove battery and inspect for damage. Repair any damage before restarting.
Frequently Asked Questions
Does the kit include the battery and charger?
Yes. The manual lists one 24V IONMAX 5.0 Ah battery (24VBAT-XR) and one compatible charger (24VCHRG-QC).
How wide and deep can it clear?
Its maximum clearing width is 14 inches and maximum clearing depth is 10 inches.
Can I change where the snow is thrown?
Yes. With the machine stopped, battery removed and auger fully stopped, press the chute control lever down and adjust the discharge up to 25° left or right.
How long does charging take?
The operator’s manual lists a maximum charge time of 2 hours 20 minutes under normal charging conditions.
Is a cover included?
Yes. The carton contents list a universal 14-inch snow shovel protective cover.
What should I do if the auger jams?
Stop the unit, remove the battery, wait at least 10 seconds and use a clean-out tool—never your hands—to remove the obstruction.
What warranty applies?
The operator’s manual identifies a 2-year warranty. Refer to the manual for complete terms and registration information.
Need More Help?
For help with your 24V-SS14-XR, including battery, charger, assembly, maintenance, replacement parts and warranty, Shop Joe Customer Care can help.