The battery is charged but the unit isn't turning on. Remove the battery from the unit and examine the prongs and connection on both the battery and the unit to make sure they aren't damaged. Damaged prongs can cause the unit not to start up due to a faulty connection. Related articles Is there a faster charger to charge my battery? How do I limb a tree? 24VBAT-XR8 and 24VBAT-XR12 Charger Compatibility Where is Sun Joe based? Is there a quicker charging option available for my 24V-X2-JB500 battery?