What happens if I need to order replacement parts or check my order status? Please contact Sun Joe® customer service at 1-866-766-9563 or email help@snowjoe.com. You can also order replacement parts online at sunjoe.com. If you provide your email at checkout, we will automatically send you order and shipping confirmations. Related articles What happens if I need to order replacement parts or check my order status? I recently received my SPX2700-MAX pressure washer, and the needle clean-out tool is missing.