My Pole Pruning Saw is not operating properly, what do I do? Problem Possible Cause Possible Solution The motor fails to start Battery is not inserted correctly Battery is out of charge Reinsert the battery Check the charge status and recharge the battery The saw stops during operation Battery is out of charge The machine is overloaded/overheated Check the charge status and recharge the battery Wait five minutes for the saw to cool The saw runs, but the chain speed is low The chain is too tight Loosen and retighten the chain Bar and chain are running hot and smoking The chain is too tight The chain lacks lubrication Loosen and retighten the chain Press the compression cap to lubricate the chain with the oil; refill if necessary The motor runs, but the chain is not moving The chain is too tight The guide bar, chain or sprocket is damaged Loosen and retighten the chain Inspect and replace the damaged part Related articles Pruner My chain saw does not start and the chain does not move. Where can I find replacement parts for the Sun Joe Mow Joe MJ401E Lawn Mower? What type of extension cord should I use with my Power Joe generator? When is the best time to trim hedges?