Buy with Prime - Return Policy

We offer a 30-day return period, to initiate your return by following these steps:

Start a Return 

You can easily print a free return label for drop-off at their local UPS or USPS location by following these steps:

1. Open your order confirmation email.
2. Select "Order details" to view the order details page in the online returns center.
3. Click the "Return" button on the order details page. (Note: This button appears only after the order has been delivered.)
4. For multiple-quantity orders, select the quantity being returned. Single-quantity orders will automatically proceed to the return details page.
5. Enter additional return information, such as the reason for the return, on the return details page.
6. Choose either "UPS Drop-off" or "USPS Drop-off" (whichever is available) on the "Select return method" page.
7. Confirm the estimated refund amount and review the summary of return details to create the return. Once the return is confirmed, you will receive a return confirmation email.
8. In the return confirmation email, select "View return instructions." Print the return label and attach it to the packaged return. If your return includes HAZMAT items, HAZMAT labels will be provided along with the return labels. (Note: You can also access the return label from the order details page.)
9. Drop off the return at the carrier location listed on the return label.

By following these steps, you can ensure a smooth return process for your Sun Joe product. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

Label-free, box-free return

You can start a label-free, box-free return by using the following steps:

1. Open the order confirmation email.
2. Choose Order details to see the order details page in the online returns center.
3. Choose the Return button on the order details page. Note: Customers only see this button after the order has been delivered.
4. For multiple-quantity orders, select the quantity being returned. Single-quantity orders are automatically directed to the return details page.
5. Enter additional information about the return, for example: return reason, on the return details page.
6. Select a drop off method that specifies no box or label needed on the Select return method page.
7. Choose a location on the Select return method page.
8. Confirm the estimated refund amount and summary of return details to create the return. When the return is confirmed, you receive an item-specific QR code in your return confirmation email.
9. Go to the selected drop off location, show the QR code, and then give the item to the store agent—no box or return label is needed.

If a label-free, box-free drop off location isn’t available, you can choose a UPS or USPS printed-label return.