Support category
General Documents
Browse setup, troubleshooting, parts, warranty, and support articles in this category.
General Standard Policy
- How to Locate Your Product’s Model Number, Serial Number, Date Code, and User Manual
- Difference Between Password Reset vs. Email Reset
- How to change Chat Support Language
- How to Register your Shop Joe Product
- Repair Services & Support at Shop Joe
- 🛡️ How to File a Shipping Claim with Package Protection
Special Discount Programs
Order Support
- Order Support
- Order Cancellation
- Does Shop Joe Ship to Canada, Alaska, Hawaii, or Puerto Rico?
- Shop Joe Order Confirmation and Order History
- Does Shop Joe Ship to PO Boxes?
- Financing with Shop Pay (powered by Affirm)
Warranty Policy
Return Policy
Safety Resources - Detailing Solutions + Cleaners
Safety Resources - Snow Joe Ice Melt
- New Snow Joe MELT05PET-BOX Pet-Safer Premium Ice Melt | 5 Lb. Box W/ CMA & Scoop
- Snow Joe MELT10CC-J Calcium Chloride Crystals Ice Melter | 10-Lbs.
- Snow Joe MELT10EB-J Premium Enviro Blend Ice Melter w/ CMA | 10-Lbs.
- Snow Joe MELT20ESB Calcium Chloride Ice Melt Blend | 20-Lbs.
- Snow Joe MELT20PET Pet-Safer Blend Premium Ice Melt | 20-Lbs.
- Snow Joe MELT25CCP Calcium Chloride Pellets Professional Strength Ice Melter | 25-Lbs.