General Documents

General Standard Policy

• Difference Between Password Reset vs. Email Reset
• How to change Chat Support Language
• How to Register your Shop Joe Product
• How to Locate Serial Number, Model Number and the Date Code
• Repair Services & Support at Shop Joe
• How do I unsubscribe from your text messages?

Special Discount Programs

• Shop Joe Special Discount Programs

Order Support

• Order Support
• Order Cancellation
• Canada Order Shipment
• Shop Joe Order Confirmation and Order History
• Free Shipping (USA Contiguous only)
• Financing with Shop Pay (powered by Affirm)

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Warranty Policy

• How to Purchase an Extended Warranty
• How to Submit a Warranty Claim with Shop Joe
• What does your warranty cover?

Return Policy

• Buy with Prime - Return Policy

Product Manuals

• Find Your Snow Joe / Sun Joe User Manual (All Models)

Product Recall

• SAFETY RECALL NOTICE: 24V-X2-17LM and 24V-X2-17LM-CT Lawn Mowers

Safety Resources - Detailing Solutions + Cleaners

• Sun Joe SPX-HDC1G House + Deck All-Purpose Pressure Washer Rated Concentrated Cleaner | 1 Gal.
• Sun Joe SPX-APC1G All-Purpose Heavy Duty Pressure Washer Rated Cleaner + Degreaser | 1 Gal.
• Sun Joe SPX-FCS1G Premium Snow Foam Pressure Washer Rated Car Wash Soap + Cleaner, Pineapple Scent | 1 Gal.

Safety Resources - Snow Joe Ice Melt

• New Snow Joe MELT05PET-BOX Pet-Safer Premium Ice Melt | 5 Lb. Box W/ CMA & Scoop
• Snow Joe MELT10CC-J Calcium Chloride Crystals Ice Melter | 10-Lbs.
• Snow Joe MELT10EB-J Premium Enviro Blend Ice Melter w/ CMA | 10-Lbs.
• Snow Joe MELT20ESB Calcium Chloride Ice Melt Blend | 20-Lbs.
• Snow Joe MELT20PET Pet-Safer Blend Premium Ice Melt | 20-Lbs.
• Snow Joe MELT25CCP Calcium Chloride Pellets Professional Strength Ice Melter | 25-Lbs.

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