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General Documents
General Standard Policy

General Standard Policy

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How to Locate Your Product’s Model Number, Serial Number, Date Code, and User Manual
Difference Between Password Reset vs. Email Reset
How to change Chat Support Language
How to Register your Shop Joe Product
Repair Services & Support at Shop Joe
How do I unsubscribe from your text messages?

Still can’t find what you’re looking for? We’d love to chat! Our Shop Joe Care Team is here to help Monday through Saturday, 10am–6pm EST. After hours? Quickly connect with J.O.E. the Joe Online Expert- who is always on standby to lend a hand virtually. Prefer to talk? Call us at (866) 225-9723 between the hours of 10am and 6pm EST, Monday through Saturday. Please note: holiday hours may vary.

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