If you purchased Package Protection at checkout, you can submit a claim when your package is lost, damaged, or stolen.
Option 1: File a Claim from Your Email
- Open the order-confirmation email you received after placing your order.
- Find the Package Protection section and select the link to file a claim.
- Follow the instructions in the Package Protection claim portal.
Option 2: File a Claim from ShopJoe.com
- Visit shopjoe.com.
- Scroll to the bottom of the page and select File a Shipping Claim.
- Open the Package Protection portal and follow the instructions to start your claim.
How to Access Your Claim
From the Package Protection portal, choose the option that applies to you:
Confirm That Shipping Protection Was Purchased
Review your order-confirmation email or receipt for a charge labeled Package Protection. A Package Protection claim is available only when shipping protection was purchased at checkout.
No Package Protection on the order? You cannot file a Package Protection claim, but Shop Joe Customer Support can help review the available next steps.
Need Help?
If you cannot access the portal or need help locating your order information, contact Shop Joe Customer Support.
You can also review the current Shop Joe Shipping Policy.
For Future Orders
If offered, you may add Package Protection during checkout for assistance with eligible lost, damaged, or stolen package claims.