Repair Services & Support at Shop Joe Shop Joe does not operate physical repair centers. If your product is under warranty, contact us by phone or email for replacement or service support. If your warranty has expired, we can still help with troubleshooting, parts, and product recommendations. For physical repairs, reach out to a local small engine or tool repair shop.Warranty Support Phone (Toll-Free): 866-225-9723Available Monday through Saturday from 10 AM to 6 PM EST Email: help@shopjoe.com Our team can assist with: Warranty claims Product replacements Service-related questions Out-of-Warranty ProductsWe still support you if your product is no longer covered. Troubleshooting assistance Parts identification and availability (if applicable) Product recommendations or upgrade guidance Tip: Chat with Winter, our support bot, for fast answers.Repair OptionsShop Joe does not have authorized physical repair centers.We recommend contacting local tool repair or small engine service shops that work on chainsaws or electric outdoor power equipment. Many are equipped to service your unit.FAQsQ: Does Shop Joe have an official repair shop?A: No, but you can get support by contacting us directly. For physical service, check local tool or small engine shops.Q: Can I still get help if my warranty expired?A: Yes. We provide troubleshooting, part lookups, and upgrade advice even if your unit is out of warranty. Related articles What happens if I need to order replacement parts or check my order status? How to Submit a Warranty Claim with Shop Joe Find Your Snow Joe / Sun Joe User Manual (All Models) Shop Joe Air Compressors Hose Standard Garden Hose Maintenance Guide