Shop Joe does not operate physical repair centers. If your product is under warranty, contact us by phone or email for replacement or service support. If your warranty has expired, we can still help with troubleshooting, parts, and product recommendations. For physical repairs, reach out to a local small engine or tool repair shop.
Warranty Support
Phone (Toll-Free): 866-225-9723
Available Monday through Saturday from 10 AM to 6 PM ESTEmail: help@shopjoe.com
Our team can assist with:
Warranty claims
Product replacements
Service-related questions
Out-of-Warranty Products
We still support you if your product is no longer covered.
Troubleshooting assistance
Parts identification and availability (if applicable)
Product recommendations or upgrade guidance
Tip: Chat with Winter, our support bot, for fast answers.
Repair Options
Shop Joe does not have authorized physical repair centers.
We recommend contacting local tool repair or small engine service shops that work on chainsaws or electric outdoor power equipment. Many are equipped to service your unit.
FAQs
Q: Does Shop Joe have an official repair shop?
A: No, but you can get support by contacting us directly. For physical service, check local tool or small engine shops.
Q: Can I still get help if my warranty expired?
A: Yes. We provide troubleshooting, part lookups, and upgrade advice even if your unit is out of warranty.