At Shop Joe, we aim to make returns and refunds as simple and convenient as possible. Store credit is designed to provide a fast, simple, and hassle-free way to enjoy your next Shop Joe product while ensuring your warranty coverage remains intact.
How Store Credit Works
Exclusive Use Store credit can only be used for purchases made through our official website: ShopJoe.com.
Fast Refund Process Once processed, your store credit will be sent directly to your email within 3 business days. The email will contain a unique code to apply during checkout.
Warranty Renewal A benefit of using store credit for a new purchase is that your warranty coverage will be renewed. When you purchase a new unit from our website using store credit, your unit will receive the standard warranty coverage.
Accessing Your E-Gift Card
Open the E-Gift Card
From the store credit email, click “View Your E-Gift Card.”
From the e-gift card page, you can:
- View the remaining balance.
- Access the gift card details.
Find the Checkout Code
A QR code is provided with the gift card.
Scan the QR code to reveal the coupon code for use during checkout.
Using Your Store Credit
-
Check your email.
Locate the email containing your store credit and select “View Your E-Gift Card.” -
Access the coupon code.
Open the gift card details and scan the provided QR code to reveal the coupon code. -
Apply the code.
Enter the code during checkout on ShopJoe.com. -
Complete your purchase.
Enjoy your new product with renewed standard warranty coverage.
Frequently Asked Questions
Where can I use my Shop Joe store credit?
Store credit can only be used for purchases made through the official ShopJoe.com website.
When will I receive my store credit?
Once processed, the store credit will be sent directly to your email within 3 business days.
How do I view my e-gift card and remaining balance?
Open the store credit email and select “View Your E-Gift Card.” The e-gift card page lets you view the remaining balance and access the gift card details.
How do I find the coupon code?
Scan the QR code provided with the gift card to reveal the coupon code, then enter the code during checkout.
Will my new product receive warranty coverage?
Yes. When you purchase a new unit from ShopJoe.com using store credit, the new unit receives standard warranty coverage.
What if my store credit code does not work?
Contact the support team for assistance. The team can resend your gift code by email so you can complete your purchase.