Wondering when your order will arrive?
Here's how to track your Shop Joe shipment, how long delivery usually takes, and what to do if your package is running late.
Track Your Order
Choose one of these options to check your order status and tracking information.
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Chat with J.O.E.
The fastest way to check on your order is to chat with J.O.E., our virtual assistant. Select Shop Joe Order Support to get tracking details and help with your order.
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Check Your Email Notifications
Look for the shipping confirmation email from Shop Joe. It includes your tracking number and a link to the carrier's tracking page. Select the link, or enter your tracking number directly on the carrier's website.
Check your spam or junk folder if you don't see it.
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Sign In to Your Account
Have a Shop Joe account? Sign in to your account on shopjoe.com to view your order status.
Allow time for tracking updates. Tracking information may take 24–48 hours to appear after your order ships.
How Long Will It Take?
Delivery times vary depending on the type of order and shipping conditions.
| Order Type | Typical Delivery After Shipping |
|---|---|
| Standard shopjoe.com orders | 3–5 business days |
| Warranty replacements | 3–5 business days |
| Special TV offer orders | See the delivery estimate on your order confirmation. |
Important: Delivery estimates begin once your order ships, not when the order is placed.
Weather, high carrier volume, and other circumstances outside our control may cause delays.
My Order Is Late
If your order has not arrived, review the situation that best matches your tracking status.
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No tracking number yet?
Your order may still be processing. Check your email, including your spam or junk folder, for a shipping confirmation.
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Tracking hasn't updated in more than 5 business days?
Chat with J.O.E. and select Shop Joe Order Support so the team can follow up with the carrier.
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Tracking shows delivered, but you haven't received the package?
Check around your home and with neighbors, and allow one additional business day.
For additional guidance, see Order Support.
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Package lost, damaged, or stolen with Package Protection?
If your order is covered by Package Protection, you can file a shipping claim.
Information to Have Ready
Before contacting support, please prepare:
- Your Shop Joe order number
- The email address used at checkout
- Your shipment tracking number, if available
Having these details ready helps the support team look into your order more efficiently.
Shop Joe Shipping Policy
For additional information about shipping and delivery, please review the official Shop Joe Shipping Policy.
Need More Help?
Need an update on your order or help with a delayed shipment? Chat with J.O.E., our virtual assistant, and select Shop Joe Order Support.
Have your order number, checkout email address, and tracking number ready, if available.