Need help with your Shop Joe order? Find out how to track a shipment, request an order cancellation, report a missing or damaged package, or start a return and refund.
Track My Order
Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to the carrier's tracking page.
How to Track Your Order
- Check your inbox for a shipping confirmation email from Shop Joe.
- Use the tracking link in the email, or enter your tracking number directly on the carrier's website.
- Tracking updates may take 24–48 hours to appear after your order ships.
Can't find your confirmation email? Check your spam or junk folder. If you still need help, have your order number ready when you contact Shop Joe Customer Support using the Need More Help? section below.
Free Shipping Threshold
Orders of $150.00 or more qualify for free standard ground shipping to the 48 contiguous U.S. states. Taxes, discounts, protection plans, gift cards, and gift-wrapping charges do not count toward the minimum. Some oversized items may incur additional freight charges and will be marked ineligible on the product page. See the Shipping Policy for details.
Cancel or Modify an Order
Orders begin processing quickly, so there is a limited window to request a cancellation.
Cancellation
- Orders can only be canceled before they have been fulfilled or shipped.
- If your order has already shipped, you will need to initiate a return after receiving it. See Returns & Refunds below.
- To request a cancellation, contact Shop Joe Customer Support as soon as possible with your order number. See Need More Help?.
Act fast: Orders typically enter fulfillment within 1–2 hours of being placed. The sooner you request a cancellation, the better the chance the shipment can be stopped.
Order Modifications
Items, quantities, and shipping addresses cannot be modified after an order is placed. If you need to make a change, request a cancellation and place a new order.
Missing, Damaged, or Stolen Package
Package Shows Delivered but Hasn't Arrived
- Check around your door, mailbox, garage, and any alternate delivery location.
- Ask neighbors or building management whether they accepted a package on your behalf.
- Allow 1 additional business day; carriers occasionally mark packages delivered slightly early.
- If the package still hasn't arrived, contact Shop Joe Customer Support so a carrier inquiry can be opened. See Need More Help?.
Package Protection Claims
If you purchased package protection at checkout and your package was lost, damaged, or stolen, you can file a claim through the customer portal.
Shipment Delayed in Transit
Carrier delays may occur due to weather, high shipping volume, or other disruptions. If your tracking has not updated in more than 5 business days, contact Shop Joe Customer Support so the team can follow up with the carrier.
Have ready: Your order number, the email address used at checkout, and your tracking number. These details help the team investigate your shipment.
Returns & Refunds
30-Day Money-Back Guarantee
Shop Joe offers a 30-day Money-Back Guarantee. Eligible items may be returned within 30 days of delivery for a refund of the purchase price.
Return Eligibility
- Items must have been purchased directly from ShopJoe.com.
- A return must be initiated within 30 days of delivery.
- Items purchased from another retailer, such as Amazon or The Home Depot, must be returned through that retailer's return process.
Defective or damaged item? Contact Shop Joe Customer Support before initiating a return; warranty support may resolve the issue faster. If the return is due to a defect or damage, the return label fee will be waived.
How to Start a Return
- Contact Shop Joe Customer Support using the Need More Help? section below.
- The team will provide return instructions and, if applicable, a return label.
- Pack your item securely and ship it back using the method provided.
Refund Details
- Refunds are issued to the original payment method after the return is received and processed.
- The original shipping cost is non-refundable.
- Return shipping costs are the customer's responsibility unless the item was received defective or damaged, in which case the return label fee is waived.
Review the full Refund Policy and Warranty for complete terms.
Need More Help?
If you need help tracking an order, requesting a cancellation, reporting a shipping problem, or starting a return, contact Shop Joe Customer Support. Have your order number and relevant tracking details ready.