We understand that circumstances may change, and you may need to cancel an order you have placed with Shop Joe.
While we do our best to accommodate cancellation requests, our warehouses process orders quickly, and the window for canceling an order is often very limited.
Can I Still Cancel My Order?
Order cancellations may only be possible within a short period after an order has been submitted, sometimes just a few hours.
Because orders move through fulfillment quickly, an order may already be in the shipping process even if you have not yet received a tracking number.
Important Cancellation Reminder
Once a tracking number has been issued, the order is no longer eligible for cancellation.
Submitting a cancellation request does not guarantee that the order can be canceled.
How to Request an Order Cancellation
If you would like to cancel your Shop Joe order, follow these steps as soon as possible.
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Check Your Shop Joe Account
If you have an existing Shop Joe account, visit shopjoe.com and sign in to review your order information.
If a cancellation option is available, follow the instructions provided.
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Review Your Order Confirmation Email
Locate the order confirmation email sent after your purchase.
Review the email for any available cancellation options or instructions.
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Contact Shop Joe Customer Support
If no cancellation option appears in your account or confirmation email, your order may already be processing.
Contact Shop Joe Customer Support as soon as possible to request assistance.
A support team member can review your order and determine whether cancellation is still possible.
What If My Order Cannot Be Canceled?
If our team confirms that your order has progressed too far in the fulfillment process, it can no longer be canceled.
In this situation, our support team can provide instructions on how to return the product once it arrives.
Helpful Reminder
If you no longer need the product but your order has already shipped, wait for the delivery and follow the applicable return instructions provided by Shop Joe Customer Support.
Need More Help?
Need assistance with an order cancellation request? Contact Shop Joe Customer Support to have your request reviewed.
Please have your order number and the email address used at checkout ready to help the team locate your order.