When we issue a refund as a prepaid Visa card, it's delivered through our rewards partner, Tremendous. Here's how to view your balance and where to get help.
Checking your balance
- Find the email from Tremendous. This is your card/refund confirmation. If it isn't in your inbox, check your spam or promotions folder.
- Click "View card" in that email.
- Turn on balance notifications. You'll be prompted to receive balance updates by email or SMS — choose the option you prefer.
- Save your preference. Once saved, your card balance is displayed on the card page, and you'll also get balance updates through the method you selected.
Keep this email — your card page can only be opened from the link inside it.
Need help with your card?
Your refund Visa card is issued and serviced by Tremendous. For anything about the card itself — a balance question, a declined transaction, or a lost or expired card — please contact Tremendous directly:
- Email: help@tremendous.com
- Help Center: help.tremendous.com/hc/en-us
If you can't find your Tremendous email at all, contact Tremendous using the details above and they can re-send it.