How to Submit a Warranty Claim with Shop Joe This guide explains how to submit a warranty claim with Shop Joe. Before contacting Customer Care, gather your product’s date code, serial number, model number, and photos or video if the product is damaged or defective.Before You Start Please have your date code, serial number, model number ready. If your product is damaged or defective, clear photos or a short video can help Customer Care review your claim faster.📌 Quick ReferenceUse this table to make sure you have the correct information before submitting your warranty claim.Information NeededWhere to Find ItWhy It HelpsDate codeSmall sticker on the bottom, back, or product label areaHelps confirm production detailsSerial numberProduct label or rating labelHelps verify the exact unitModel numberProduct label, manual, box, or order detailsHelps identify the correct productPhotos or videoTake clear images or a short video of the issueHelps Customer Care assess damage or defects faster📝 Step-by-Step: Submit a Warranty ClaimFind the date code. Check the bottom, back, or product label area of your unit. This sticker helps confirm production details.Record the serial and model numbers. Write down both numbers from your product label. These details help verify the product and claim.Take photos or video if the product is damaged or defective. Capture clear images or a short video showing the issue.Contact Shop Joe Customer Care. Share your product details and any photos or video. Customer Care will review the information and guide you through the next steps.Tip Keep all information in one email or message to help Customer Care review your claim faster.🔎 What If I Cannot Find the Information?If you cannot find the date codeCheck the bottom of the product, the back panel, or the main product label area. The date code is usually printed on a small sticker.If the serial or model label is missingProvide clear photos of the product and your proof of purchase. Customer Care may use the available information to help identify the unit.📷 Photos and Video TipsTake photos in a well-lit area.Include a close-up of the damaged or defective area.Include a full product photo if the issue is hard to identify up close.If recording a video, keep it short and show the issue clearly.If possible, include a photo of the product label showing the model and serial number.Example Image If available, include an example label photo showing where the date code is located. Use alt text such as: Location of date code on unit. ❓ FAQsWhere do I find the date code? Look for a small sticker on the bottom, back, or product label area of your unit.Do I always need photos? Photos or video are only needed if the product is damaged or defective, but they can help speed up the review process.What happens after I contact Customer Care? Shop Joe Customer Care will review the information you provide and guide you through the available resolution options.