Last updated: June 2026  |  Shop Joe Help Center

Track My Order

Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to the carrier's tracking page.

How to track your order

1. Check your inbox for a shipping confirmation email from Shop Joe.
2. Click the tracking link in that email, or enter your tracking number directly on the carrier's website.
3. Tracking updates may take 24–48 hours to appear after your order ships.

Free shipping threshold

Orders of $150.00 or more qualify for free standard ground shipping to the 48 contiguous U.S. states. Taxes, discounts, protection plans, gift cards, and gift-wrapping charges do not count toward the minimum. Some oversized items may incur additional freight charges and will be marked ineligible on the product page. See our full Shipping Policy for details.

Cancel or Modify an Order

We begin processing orders quickly, so there is a limited window to make changes.

Cancellation

• Orders can only be cancelled before they have been fulfilled or shipped.
• If your order has already shipped, you will need to initiate a return once you receive it (see Returns & Refunds below).
• To request a cancellation, contact our support team as soon as possible with your order number.

Order modifications

We are unable to modify orders (items, quantities, or shipping address) once placed. If you need a change, request a cancellation and place a new order.

Missing, Damaged, or Stolen Package

Package shows delivered but hasn't arrived

1. Check around your door, mailbox, garage, or any alternate delivery spot.
2. Ask neighbors or building management if a package was accepted on your behalf.
3. Allow 1 additional business day — carriers occasionally mark packages as delivered slightly early.
4. If the package still hasn't arrived, contact us and we'll open a carrier inquiry.

Package protection claims

If you purchased package protection at checkout and your package is lost, damaged, or stolen, you can file a claim directly through our customer portal.

Shipment delayed in transit

Carrier delays can occur due to weather, high volume, or other disruptions. If your tracking hasn't updated in more than 5 business days, contact us so we can follow up with the carrier on your behalf.

Returns & Refunds

30-Day Money-Back Guarantee

Shop Joe offers a 30-day Money-Back Guarantee. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund of the purchase price.

Return eligibility

• Items must be purchased directly from ShopJoe.com.
• Return must be initiated within 30 days of delivery.
• Items purchased from an authorized retailer (Amazon, Home Depot, etc.) must be returned through that retailer's own return process.

How to start a return

1. Contact our Customer Service team via chat or by calling 1-866-225-9723 (Mon–Sat, 10 AM–6 PM ET).
2. Our team will provide return instructions and, if applicable, a return label.
3. Pack your item securely and ship it back using the method provided.

Refund details

• Refunds are issued to your original payment method once the return is received and processed.
• The original shipping cost is non-refundable.
• Return shipping costs are the customer's responsibility, unless the item was received defective or damaged (in which case, the return label fee is waived).

See the full Refund Policy and Warranty for complete terms.