Important Safety Warning
If you see smoke, sparks, or flames, or smell burning, stop using the product immediately. If there is a fire, move away and call 911.
Do This Right Away
- Turn the product off. Release the switch or trigger.
- Disconnect power. Unplug corded products from the outlet. Remove the battery from cordless products only if it is safe to touch.
- Move it outdoors, if safe. Place the product on a clear, non-flammable surface away from people, pets, and anything that can burn, only if it is safe to do so.
- Let it cool completely. Do not touch hot surfaces.
- Do not use the product again. Do not attempt repairs until you have spoken with Shop Joe Customer Support.
Battery Safety Warning
Do not charge or use a battery that is swollen, cracked, leaking, burned, or unusually hot.
Keep the battery away from heat and flammable materials and contact Shop Joe Customer Support.
Never place a damaged battery in household trash. For additional information, see Battery Recycling.
Common Causes
A small amount of odor can occur the first few times some electric motors run. However, ongoing smoke or a strong burning smell is not normal.
Possible causes include:
- Blocked air vents: Grass, debris, or snow buildup may cause the motor to overheat.
- Overloading the tool: Cutting too deep or operating continuously without rest may place excessive strain on the motor.
- Material caught in moving parts: Debris may become wrapped around a blade, reel, auger, or shaft.
- Damaged power components: A damaged power cord, extension cord, plug, or battery may cause an issue.
- Internal electrical or motor fault: A malfunction inside the product may produce smoke or a burning smell.
When to Contact Us
Contact Shop Joe Customer Support before using the product again if you noticed any of the following:
- Smoke or sparks
- A burning plastic or electrical smell
- Melting or discoloration
Information to Have Ready
To help our team review the issue, please prepare:
- Your complete model number, serial number, and date code
- A description of what you were doing when the issue occurred
- Photos or a short video of any damage, if it is safe to take them
Experiencing Overheating Without Smoke?
If your product is overheating without smoke, such as a dethatcher shutting off when hot, see What Should I Do If My Shop Joe Product Is Overheating? for additional guidance.
Need More Help?
Your safety comes first. If you noticed smoke, sparks, a burning smell, or visible damage, do not use the product again until the issue has been reviewed.
Contact Shop Joe Customer Support for assistance.
Have your complete model number, order number (if available), and a description of the issue ready.